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Privacy Policy

At The Bedtime Fairy, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you visit our website or use our services:

  • Personal details such as your name, email address, phone number, and your child’s age (only when voluntarily provided through forms or bookings).

  • Payment information, including details required to process your purchase. This may include:

    • Information you enter when paying through third‑party providers (e.g., Stripe, Wix Payments, PayPal).

    • Direct bank transfer details, such as your name and the reference you provide when making a transfer. We do not have access to your full banking information — only what appears on the transaction record.

  • Website usage data, including cookies, IP address, and browsing behaviour, to help improve your experience on our site.

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2. How We Use Your Information

We use your information to:

  • Provide sleep consulting services and communicate with you

  • Process bookings and payments

  • Send appointment confirmations, updates, or relevant service information

  • Improve our website, services, and customer experience

  • Respond to enquiries or support requests

We do not sell or share your personal information with third parties for marketing purposes.

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3. How We Store and Protect Your Information

We take reasonable steps to keep your information secure. This includes:

  • Secure website hosting

  • Encrypted payment processing through trusted providers

  • Limited access to personal information

While we do our best to protect your data, no online system is 100% secure. We encourage you to contact us if you have any concerns.

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4. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use the site and allow certain features to function properly. You can disable cookies in your browser settings at any time.

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5. Third‑Party Services

We use trusted third‑party providers such as:

  • Wix (website hosting)

  • Stripe, Wix Payments, or PayPal (payment processing)

  • Email or booking platforms

These providers have their own privacy policies, and we recommend reviewing them if you’d like more detail.

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Ask for your information to be deleted (where legally possible)

  • Withdraw consent for communication

To make a request, please contact us using the details below.

 

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Bedtime Fairy Email: hello@thebedtimefairy.com.au

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